We want you to love your order and have the best possible experience with One More Chapter. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your package so we can review the issue and assist you accordingly.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Can physical products be returned or exchanged?
Physical products cannot be returned or exchanged unless the item arrives damaged, defective, or incorrect due to an issue from our side. This includes cases where the wrong item was delivered or the product was damaged during packaging or delivery responsibility from our end. To request assistance, customers must contact us with clear photos of the issue and their order number within 48 hours of receiving the package.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Are digital products refundable?
Due to the nature of digital products, all digital downloads, journals, printables, and other downloadable items are non-refundable and non-exchangeable once purchased and delivered.
What should I do if my order arrives damaged?
If your order arrives damaged, defective, or incomplete, please contact us as soon as possible with your order number and clear photos of the issue so we can review the case and provide the appropriate solution.
Can orders be canceled after purchase?
Orders may only be canceled before they are processed, shipped, or digitally delivered. Once an order has been shipped or a digital product has been sent, cancellation may no longer be possible.
How can I contact you regarding returns or refunds?
For any questions regarding returns, refunds, damaged items, or order issues, please contact us through our email “info@onemorechaptershop.com” and we’ll be happy to help.
